Getting Help

Start with Troubleshooting — it covers the most common problems (signing in, previews, publishing, AI credits) with the exact messages Plyed shows. If that doesn’t cover it, here’s how to get help directly.

When Plyed shows an error

Most errors appear as a small toast: the error message, followed by a short reference in parentheses — for example (ref a1b2c3d4e5f6) — with a Copy ref button next to it.

Plyed already sent us the details behind that reference automatically — the error message, your app version, and (if a project was open) which starter it uses and the last lines of its dev server log. You don’t need to retype any of that. Click Copy ref and include the code when you contact us; it’s how we find your report.

Contact us

Email help@plyed.co with:

• What you were trying to do, and what happened instead.
• The reference code from the error toast, if you saw one.
• Your app version — open Account in the top bar; it’s shown near the bottom next to Check for updates (for example, “Up to date (v0.1.62)”).
• A screenshot, if it’s a visual issue.

There’s no in-app “send feedback” button today — email is the way to reach us, and we read everything.